Privacy Policy
About this policy
You have come through to this page from thebestbabysitters.com, a website which is published by Gameshape Pty Ltd and its related group entities (“The Best Babysitters,” “us,” “our,” or “we”). The Best Babysitters has the thebestbabysitters.com website (the “Site”) and The Best Babysitters app (the “App”), which are together known as the “Service” or “Services.”
The Best Babysitters is committed to maintaining the privacy and security of your personal information and complying with privacy laws. Privacy laws may give you the right to be informed about The Best Babysitters’ collection, use, storage and disclosure of your personal information. “Personal information” means information that identifies you personally, including your name, physical address, email address, phone number, or credit card information. As part of our commitment to the privacy and security of your personal information, The Best Babysitters has developed this Privacy Policy to make you aware of our information gathering practices and how we use the information we receive.
In addition, privacy laws may give you important privacy rights in respect of your personal information which are in addition to your rights referred to in this policy.
We may have additional terms relevant to our collection and use of your personal information. These are important. They may provide for certain contract commitments and consents from you to us and other legitimate bases for our personal information processing, depending on the nature of your dealings.
About consent
Important information about consent: In some cases, privacy law may require The Best Babysitters to obtain consent before it can collect, use, and disclose your personal information. Explicit consent may be required in some cases, for example, in relation to sensitive information. Some privacy laws also require consent for the use of certain personal information for direct marketing. Where we require such consent, the media through the personal relevant data is collected will generally include a mechanism for your consent.
What kinds of personal information we collect and hold
You can visit and browse the Service without telling us who you are or revealing any personal information. If you choose only to look at the Service and do not wish to create a profile, hire a babysitter, or seek babysitting jobs, you need not provide any personal information.
If you create an account, we will collect personal information from you. The personal information we collect and hold is what we consider reasonably necessary for our business functions and activities. When we collect and hold personal information, it is generally of the kind we ask for in order to provide our goods and services and what arises from that. Specifically, we collect
- full name
- title
- date of birth
- address
- telephone numbers
- communication preferences
- gender
- languages spoken
- education qualifications
- registration/certificates
- login information such as username and password
- other information you choose to provide to us with your consent. This may include your About Me description and profile photo. It may also include financial information to enable us to process payments for our services
- any information you provide to us pursuant to a contract with us
Other Information
We also automatically collect other information from visits to our Service.
This is generally the identifier of the device you are using (for example the
Internet protocol (IP) address); browser type and version; location and time
zone settings; browser plug-in types and versions; operating system and
platform and information about visits to the site. Examples of this are the
uniform resource locators (URLs) of locations visited through and from The
Best Babysitters’ Site or App (including date and time), what was viewed or
searched for, response times, download errors, length of visits to certain
pages and page interaction information (such as scrolling and clicks).
This information is not linked to personal information. This information is
used to compile aggregate statistics about the total number of daily visitors
to our Service, the pages most frequently visited and how long visitors tend
to stay at each page. By collecting this information, we get a better
understanding of your preferences so we can continually improve your online
experience with us.
Collecting your personal information from others
We may collect your personal information other than from you directly. These sources are those where we have a reasonable expectation of their lawful ability to provide us with the relevant personal information. Examples are third parties who support our data analytics activities and who may have a contract with you, and third parties who support our business operations. Examples of third-party sources with whom we may have relationships from time to time are:
- entities involved in fulfillment processes such as our payment provider, Stripe, and Auth0, which provides our login functionality
- entities involved in marketing and advertising technology such as Google, Facebook, and Apple, which provide access to the App and/or analytics functionality
How we collect and hold personal information
Collection of the personal information: When we collect personal information about you, we do so by making a record of it. We do this when:
- you communicate with us
- you create an account with us
- you communicate with others via our online sites
- you use our online sites to transact with us or with others
- you subscribe to our information services
- you express an interest in taking part in our events
- you take part in any trade promotions, testimonials, ratings, surveys, focus groups and research we are involved in
- you deal with us in other ways involving a need for personal information to be provided, such as when you make contact with us or seek assistance from our customer services.
We may also collect personal information by accessing personal or other data from the other sources then analyzing that data together with the information we already hold about you for the purposes outlined below.
Storage of personal information: Personal information we hold is generally stored in computer systems. These may be operated by us or by our third-party service provider, Amazon Web Services.
Why we collect, store, use and disclose personal information
For your personal information sourced from you, third parties, or from us, we have a range of purposes for collections, holdings, uses and disclosures. These purposes may apply to any or all of the personal information we collect, hold, use and disclose. These are generally as follows:
- responding to requests or inquiries regarding our goods and services;
- sending information;
- marketing to you: This may be direct marketing to you by ourselves through our vendors. It may take a variety of forms, for example electronic communications (such as email)or regular mail. It may take the form of advertising which has been facilitated by cookies used when you are visiting our Service or third parties’ online sites;
- administering our Services, for example troubleshooting, data analytics, testing, research, statistical and survey activities;
- improving our Services to present content in an effective manner;
- facilitating participation in any interactive features of our Services;
- security;
- measuring and understanding the effectiveness of our marketing and to deliver relevant marketing;
- making suggestions and recommendations about goods or services that may be of interest;
- combining some of the personal information we hold with other personal information about you sourced from others and using the combined information for the above purposes;
- communicating with actual or prospective sellers or buyers of businesses or assets in which we have an interest. In the event of a sale, the personal information we hold about you may be included in the transferred assets;
- complying with any legal obligations;
- enforcing or applying contract terms; or
- protecting the rights, property or safety of our businesses, customers or others. This may include exchanging information with others for the purposes of fraud protection and credit risk reduction.
Important information about your opt out rights for direct marketing: Regardless of our source of your personal information and of the basis on which we collect or hold it, it is our policy to observe your rights under your privacy law to opt out of our direct marketing to you. Our direct marketing materials will generally tell you how to do this, but if you are not sure, a member of our privacy team will help you. Contact details for our privacy team are below.
Where we store your personal information
In relation to your personal information, we hold this on our servers or those of our third party processing service providers. Our hosting services are provided by Amazon Web Services, and our payment processing is provided by Stripe. If you would like more information about the privacy practices of these two companies, please visit their respective websites. Any payment transactions will be encrypted using the technology of Stripe. Where we have given you (or where you have chosen) a password which enables you to access parts of our online site, you are responsible for keeping this confidential. We ask you not to share a password with anyone. The transmission of information, electronically, is not secure and we cannot guarantee the security of your personal information transmitted to or from our site.
How we secure your personal information
This Service has industry-standard measures in place to protect the loss, misuse, and alteration of the information under our control. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: 1) there are privacy and security risks to the Internet which are beyond our control; 2) the security, integrity and privacy of any and all information exchanged between you and us through the Service cannot be guaranteed; and 3) any information or data may be viewed or tampered with by a third party while in transit.
In addition, our security measures standing alone are not sufficient to ensure the security of your personal information. It is also important for you to guard against unauthorized access to your passwords and unauthorized use of your computer.
How you may access, correct or enquire about your personal information
Access: We will provide you with access to any of your personal information we hold (except in limited circumstances recognized by law). You can access your personal information at any time by logging into your account on the Service. If you lose your account information, before we provide you with access to your personal information we may require some proof of identity.
Correction: if you need to correct personal information we hold and cannot do so by logging into your account, please contact one of our privacy team - see contact details below.
Enquiries: please direct any enquiries you may have about our processing of your personal information to the privacy team whose contact details are below.
Deletion: you can delete your account, including your personal information, through your My Account page; go to My Account and click “delete,” and we will permanently delete your information. If you are having problems deleting your account or specific information, please email our privacy team (whose contact details are below) to request deletion of your account and/or personal information.
How you may complain to us regarding your personal information
If you wish to complain about our processing of your personal information, you may contact our privacy team - see contact details below. We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate. Our privacy team will investigate the matter and attempt to resolve it in a timely way. Our privacy team will inform you in writing about the outcome of the investigation. If our privacy team does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our privacy team will inform you that your complaint may be referred to a privacy regulator for further investigation. Links to some privacy regulators’ websites are under Privacy contacts below.
Children’s Privacy
Protecting the privacy of children is very important to us. For that reason, our Service does not intentionally solicit, collect, and/or maintain personally identifiable information from users under age 13. If you are under the age of 13, we ask that you do not submit any personal information to us and use the Service only under the supervision of a parent or guardian. If you are a parent or guardian and you believe your child has submitted personal information to us, please contact us using the contact information below, and we will delete your child’s personal information from our records.
Public Posts
Please be aware that when personal information is voluntarily disclosed in in your profile or other public areas of this Service, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages from third parties. Such activities are beyond our control and this Privacy Policy does not apply to such information. Any information posted to your profile or other public areas on the Service are accepted with the understanding that they are accessible to all third parties, and this Privacy Policy does not apply to them. If you do not want your comments or information to be viewed by third parties, you are advised not to post any information or comments. Ultimately, you are solely responsible for maintaining the secrecy of your password and account information. Please be careful and responsible whenever you are online.
Our sharing of data overseas
We may allow your personal information to be shared with those who are in countries other than your own location. We do this where we have made a business decision to store our data with a trusted service provider who is in the business of providing data storage and processing services. Examples are those who store and process our email and mobile application data. These services commonly involve diverse geographic locations which change from time to time for reasons which include data protection and processing efficiency. Where these services are used by us, it is not practical for us to notify you of which country your personal information may be located in.
How long we keep your personal information
We will hold your personal information on our systems only for as long as required to provide you with the goods or services you have requested or as we consider reasonably appropriate having regard to the purpose of our processing.
Cookies and Web Beacons
The Service uses cookies, which are small text files that a website can send to a user’s browser for storage on the hard drive. Cookies can make use of the Web easier by saving and administering status, preferences, and other user information. The Service also may use Web beacons, which are small strings of code that deliver a graphic image on a Web page or in an email message for the purpose of transferring data. We may use cookies and Web beacons to assist the functionality of the Service, such as to route you through the Site, keep you logged in, keep track of what items you have placed in your cart, customize your experiences on the Service, or to improve the Service.
We may also use some cookies or web beacons owned and operated by third parties, such as analytics providers or apps that help our site to function. We are not responsible for the privacy policies of those third parties and do not control how their cookies or web beacons operate.
Most browsers are set to accept cookies, but you can change your browser setting to block cookies. Although disabling cookies will not interfere with your ability to access the Site, you will need to accept cookies to use certain services on the Site, including logging into your account to contact other users. You can also disable the ability of Web beacons to capture information by blocking cookies.
Do Not Track
The Service does not respond to Do Not Track signals issued by your browser. To learn more about your choices regarding online tracking, please visit these sites: http://www.aboutads.info/choices/ and http://ie.microsoft.com/testdrive/Browser/DoNotTrack/Default.html
External Links
We do not endorse and are not responsible for the information practices or privacy policies of websites operated by others that may be linked to or from this Service. If you decide to access a third party’s website that may be linked to or from this Service, you should consult that website’s privacy policy.
Business Transition
The information covered by this Privacy Policy is an asset of The Best Babysitters and will become part of our normal business records. If The Best Babysitters or a substantial part of our business is sold or otherwise transferred to a third party, such as a legal successor in interest, your information may be transferred to that third party.
Updates
This privacy policy is current at the date below. We may change it periodically, so it is important that you revisit this page regularly. When this Privacy Policy is updated, you will be informed via a notation that the Privacy Policy is new next to the link to the Privacy Policy within the Service. If you have an account, we will also send you an email letting you know that we are making changes.
Privacy contacts
Contact details of our privacy team are:
Email: hello@thebestbabysitters.com
Postal: 3 / 6 Riddell Pde, Elsternwick, VIC 3185, Australia.
The Australian privacy regulator is the Australian Information Commissioner. There are many privacy resources on the Commissioner‘s website at https://www.oaic.gov.au.
Last updated: October 9th, 2024.